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FAQ

Quick answers

Before you order

Short answers for product choice, checkout, delivery, tracking and wholesale enquiries.

Ordering Products Delivery Wholesale

Ordering

Where should I start?

Start from Shop, choose the product series and flavour, then check the product page before checkout.

Can I buy directly from a product page?

Yes. Use Add to cart or Buy now where available, then review the item and quantity before payment.

What should I check before paying?

Check the series, flavour, quantity, delivery details and final order total.

Products

What brands are listed?

The store focuses on Alibarbar, with selected IGET products as a secondary range.

How do I choose a flavour?

Open the product or series page and choose from the flavours currently listed online.

What if I cannot find a flavour?

Contact support with the brand, series and flavour name so availability can be checked.

Delivery & tracking

Where are delivery options shown?

Delivery options and charges are shown during checkout after the address details are entered.

How do I track an order?

Use Order Tracking with your order ID and billing email once order details are available.

Wholesale

When should I use Wholesale?

Use Wholesale for repeat supply, mixed flavours, cartons or larger quantity enquiries.

What should I include in a wholesale message?

Send the brand, series, preferred flavours, approximate quantity and delivery state.

Still need help?

Contact support directly.